Call Centres

I managed to reinforce my view that all centres a waste of time by phoning Standard life. I had been reading their website, in particular the section about divideneds. There is a paragraph which states.

We currently intend either to offer shareholders the opportunity to take their dividends in the form of shares rather than cash, or to reinvest their dividends in Standard Life plc shares. If you would like more information please contact your local shareholder helpline.

So I contacted the helpline only to be told I new more than the operative, sigh. One wonders which bright spark on the internet team decided to invite people to phone up without training the people on the phones. Oh well so far my shares have proven a good investment regardless of the quality of phone line support hopefully this will continue.