Just wanted to write a post about how good fitbit customer support are. After buying my surge I absolutely loved it. Not only does it track steps, stairs climbs, and calories burned but it also has GPS to accurately track runs. I sync it with strava to get distance speed, terrain and maps, along with time.
Anyway I have been super happy with my surge, right upto unto Friday morning when after cycling the 10 miles to work I found that my surge had condensation behind the screen. Given Surge is supposed to be waterproof up to 5 atmospheres I was more than a little surprised.
I contacted fitbit via there web support, and after a short conversation the agent arranged for a new unit to be sent out to me in 10-14 days. It was so simple, I cannot recommend fitbit enough right now.
In contrast, I ordered a TrackR from expansys. A trackR is a GPS locator which is suppose to let you tag something and track it so stop it getting lost. It arrived and basically is useless. It wont sync with either my One Plus One android phone nor with Kaths Iphone 6. I tried to contact expansys for an RMA, no response as yet other than a stock your message will be answered email. Very disappointing.