Tuesday, September 07, 2010

Crystalised

Today I should be the proud owner of the latest piece of Ienvy, unfortunately things it didn't work out that way. On Sunday I got really annoyed with my old phone and decided rather on a whim to  head to the Trafford Centre to buy an IPhone. I decided on the 3 network due to a rather good deal on international costs which would enable me to chat to Kath on her home phone. They also allow Skype.

I headed to the shop because as the website informed me that it was only able to purchase in store. In an impulsive mood I rang to confirm they had one in stock, and headed to the Trafford Centre. Time was somewhat of the essence as it was nearly 5 and the place closed at 6. I called ahead to confirm this and was told they were in stock and all I would need is my passport.

So I headed to the store, presented myself bank card and passport to the women then. Answered loads of questions. Then a pause, the credit check had been referred. Not a problem I thought I can afford £30 / month. I guessed that as a recent victim of identity fraud they might want to check some things. They did, only they couldnt today. So I left empty handed. The store assistant promised to ring me the next day...

Yesterday I sat alone in the office, as my colleague is on holiday. I called at lunch time and was fobbed off, so I called again at 3 and actually managed to speak to the right assistant. She gave me a different number to ring; this got me through to a call centre where the operator seemed to find it difficult not to refer to me in the third person, "Can I have the customers name?". - I thought what my name? "I am the customer, my name is John Cooke", "Thank you sir, may I have the customers address?"

Several minutes and a lot of security questions later I was told I had been authorised. I rang the girl back and she said "great just pop in this evening and pick up your phone, hanging up on me before I managed to say anything.


So for the second evening in a row I wondered into the Trafford Centre, the women waived to me and beaconed me over. I sat down she put an IPhone in front of me, she asked for my debit card, and my passport. Crap I forgot it, I took it out of my pocket to buy a flight to Poland. She did see it yesterday, using my password details to fill in the forms. Couldn't we skip that bit? Apparently not, at this point I gave up. My identity hasn't changed since yesterday, and had already confirmed the credit bit, I guess the universe doesn't want me to own an IPhone. I left the store empty-handed.

I arrived home to find my passport on my desk, and Kath trying to console me pointed out I could buy it on-line from three. I was so annoyed though I decided against it and headed to bed.
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