Tomorrow morning is re-mortgage day, hopefully its a fresh start financially. To facilitate the transition I needed to transfer from money. Attempting to log into my account I received a message to tell me I was locked out of internet banking, I was sure that I put in the correct password, a password I had been using it since 1997, I use it so often that it is ingrained in my muscle memory.
I called the support number reset my password, the women told me to try it while I was on the line, I am glad she asked. Opening a new session I tried it out and wasn't able to log in. At this point I got transferred to another operator. He asked whether I had reused the password, I had at which point he told me after 99 uses the account get locked and a simple reset is not enough to get it working again. He reset my date of birth to today's date and I had to get my password, log in again. This time it worked, and once more change of password and reset of date of birth and I could access it again. I guess in 10 more years I will have to do the same again!